Yesterday's call center has become today's contact center. The distinction between the two is exclusively associated to the developments in technology that allow a customer service agent to directly and collaboratively correspond with their customers. More than any other solution, the IP contact center enables the power of IP Communications by giving its clients the ability to choose real-time communication methods most suitable to them. That communication can take a variety of usage including voice, instant messaging, web chatting, or e-mail. Today's enterprise can ensure high customer endorsement, excellent customer service, and increased profitability.